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FAQs - Personal Contract Hire

FAQs - Personal Contract Hire

Here are some common questions and answers around leasing.

The start of your agreement

Will I own the car?

No. With a Personal Contract Hire agreement, we remain the owners at all times. You pay us for the hire of the car over an agreed term and mileage. At the end of the term, the car is returned to us.

What's included with a customer-maintained lease?

Your lease is known as a Personal Contract Hire agreement. We charge you a monthly rental (including VAT) in return for the hire of your car over an agreed number of months and mileage.

Our Customer-Maintained package includes:

The hire of a car
An annual mileage allowance
24-hour Customer Support
Vehicle Excise Duty renewals
Delivery and Collection of the car

Not included in a customer-maintained agreement:

Routine servicing
Tyre repairs and replacements
Breakdown costs
General repair costs
Motor insurance
Fuel costs

This means it is your responsibility to pay for these items.

What's included with a full-maintenance lease?

Your lease is known as a Personal Contract Hire agreement. We charge you a monthly rental (including VAT) in return for the hire of your car over an agreed number of months and mileage.

Our Full-Maintenance Package includes:

The hire of a car
An annual mileage allowance
24-hour Customer Support
Vehicle Excise Duty renewals
Delivery and Collection of the car
Routine servicing
Tyre repairs and replacements
Breakdown costs
General repair costs

Not included in your agreement:

Car insurance
Fuel costs

This means you have to pay for these items.

How long will it take before I get my car?

Delivery times vary from car to car. When you order your car, we'll give you an estimated delivery date, and we'll keep you advised of progress until your car is ready for delivery.

Will you deliver my new car?

Yes. We'll deliver your car free of charge anywhere on the UK mainland. Please note that additional delivery charges will apply for island deliveries.

Is annual road tax included with my lease?

Yes. We'll tax your car before you take delivery. We'll then renew road tax each year so you don't have to worry about road tax renewals.

Is car insurance included in my lease?

No. Car insurance is not included in your lease agreement. You must obtain fully comprehensive car insurance, which protects you in any incident, irrespective of who is at fault.

During your agreement

Is servicing included in my agreement?

If you've chosen a full-maintenance agreement, then we will pay for routine manufacturer servicing.

For a customer-maintained agreement, it is your responsibility to pay for servicing costs.

What do I do if I need a tyre?

For fully-maintained contracts, we will pay for tyre repairs or replacements. Please contact our Fleet Maintenance team on 0141 352 5200 for advice or guidance.

Alternatively, take your vehicle to your closest Kwik Fit repair centre, and they will contact us for approval.

If you've chosen a customer-maintained contract, you must pay for tyre repairs or replacements.

What do I do if I breakdown?

Please contact our 24-hour breakdown service on 0141 332 2622.

Our operators will take your details and help to get you back on the road, either through your new car breakdown warranty or through our extensive breakdown recovery network.

Please note that if you've chosen a customer-maintained agreement, additional costs may be incurred for vehicle recovery if the free manufacturer recovery warranty has ended.

What happens if my car needs a safety inspection?

Safety inspections may be issued when a manufacturer identifies some form of issue that needs attention. The majority of the time, these tend to be fairly minor, often simply requiring a software update.

As we're the owners of the lease car, any manufacturer safety inspection will be sent to us in the first instance. Upon receipt of this notice, we will notify you of the details of the inspection and provide you with instructions.

Is an MOT Test included in my lease?

An MOT Test is only required when a car reaches 3 years old. A valid MOT pass certificate is required by law to allow a vehicle to be used on the road.

For fully-maintained agreements, we will pay for the MOT Test and any remedial work that's required to pass the test.

For customer-maintained agreements, it is your responsibility to pay for the MOT Test and for any repair work required to obtain a pass certificate.

Who do I do if I have an accident?

In the event of a road traffic accident, you should contact your insurer for instructions.

Can I take my car on holiday?

If you want to take your vehicle to Southern Ireland or Continental Europe, you must contact us to obtain our permission. We will then provide you with a letter of authority and a Vehicle on Hire certificate (VE103).

Please call us on 0141 332 2626 and have the following information to hand:

Your Name
Registration Number
Home Address
Email Address
Travel Dates (from and to)
Countries you will be visiting

Please note that 14 days notice is required to process your application.

The end of your agreement

What happens at the end of my agreement?

As we approach the end of your lease agreement, we'll contact you and ask you to get your car ready to be returned. When your car is collected, we'll carry out a return inspection and provide you with a receipt for collection.

If you're getting a new car from us, we'll deliver your new car and collect your old car at the same time.

Will you collect my car at the end of the agreement?

Yes. We'll contact you to make arrangements to collect your car free of charge at the end of your lease agreement.

Please note that additional costs will be incurred for collection from islands.

Can I buy the car at the end of my agreement?

Of course. In the event that either you or a family member is interested in buying your car, please contact us a few weeks before the car is due to be returned and we'd be happy to provide you with a purchase price.

What happens if I exceed my agreed mileage allowance?

If you exceed your mileage allowance, then you will be responsible for payment of Excess Mileage Charges at the end of your agreement. These charges are specified in your lease agreement.

What happens if there's damage on my car when I return it?

Additional costs will be incurred if your car is returned with either interior or exterior damage.

For more information on how we determine damage, please see our Fair Wear and Tyre Guide.

Can I end my agreement early?

Yes, of course. You can terminate your lease agreement at any time. However, as you have committed to a lease agreement over an agreed number of months, you will be liable to pay early termination charges.

If you need to terminate your agreement early, please contact us and we'll let you know what your costs will be.

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